What did VW do well, and not-so-well in managing their crisis? Reflect on the five practical steps in Chapter 6 on "Managing Business Crises" and identify the areas where, according to the expert in the video, VW may have gone right or wrong in managing the crisis.

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Volkswagen VW faced a significant crisis when it was revealed in 2015 that the company had installed illegal software in their diesel vehicles to cheat emissions tests Heres a reflection on what VW di... View the full answer