Question: What do Sheth, Krishnan, Chahal, Tandy, and Devanathan suggest as a critical strategy for businesses to succeed in the er of conversational commerce, according to

What do Sheth, Krishnan, Chahal, Tandy, and Devanathan suggest as a critical strategy for businesses to succeed in the er of conversational commerce, according to "Win with Conversations"?

Reducing the use of Al in customer interactions

Reimagining customer journeys to create seamless, hyper

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personalized experiences using conversational platforms

Limiting customer engagement to social media platforms

Focusing only on traditional marketing channels

What do Sheth, Krishnan, Chahal, Tandy, and Devanathan suggest as a

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