What do students need to submit?

Part A:

1.Updated Code of Ethics

2.Memo to staff

Part B:

3.Report to CEO

Instructions

Part A - Code of Conduct

Imagine that it is one year later and Gourmet Bean Australia has expanded into Canberra market as planned

You are the Operations manager and you are responsible for a number of staff who travel regularly between Head Office in Brisbane and Canberra as part of their role. A number of staff have also travelled internationally for conferences and to source raw materials. It has come to your attention recently that staff members have been accruing frequent flyer points from business travel and using these points for their own personal travel. You are unsure if this is allowed or not and so decide to investigate the situation.

You submit your research to the CEO about the policy that various organizations are using in regards to the frequent flyer points.

Assume that the CEO has decided that all frequent flyer points earned on business travel are owned by the company and must be redeemed only by the company, and not by individuals for personal use.

The CEO has asked you to update the Code of Ethics and communicate the decision with staff.

1.Update the Code of Ethics with this direction. Ensure you use similar language used in the existing Code of Ethics and that your additions are written clearly and concisely and free from errors.

2.Prepare a formal memo that will be sent to staff with an outline of the company's expectations on this issue and clear directions for staff with regard to the use of frequent flyer points.

The objective of this communication is not only to set the expectations but to influence the staff to act in an ethical way, and to build trust and confidence in management. Your communication does need to be written in a clear and concise language suitable for this audience, and you will need to make use of influential language to achieve the objective.

Submit your memo to staff and the updated Code of Ethics

What do I need to hand in for this task?

Have I completed this?

Updated Code of ethics

o

Memo to staff with the updated Code of Ethics

o

Part B - Report to CEO

You have been made aware that a number of staff have commented on social media regarding the recent decision on the use of frequent flyer points. The staff have named the employer and made insulting and threatening comments. They have also made reference to other employers in the industry that allow their staff to use the points for personal use, indicating that there has to be a perk to being made to travel for work.

Instructions:

1.For this assessment you are required to make decisions about the situation:

Prepare a report on how you would deal with this situation. Include in your report a recommendation to the CEO regarding a scheme that satisfies the needs of both management and the staff.

The recommended scheme has to keep the staff and the CEO happy. Include the findings of this research is your report.

In your report you will need to address:

-How you plan to deal with the situation - what activities you would plan and delegate

-How you would influence, support and empower staff to be involved in finding a solution and take responsibility for the decision making process

-How you would gather and provide the resources required to achieve and implement a solution. Include the resources you would require and how you would assign responsibilities.

-What leadership and interpersonal style/s you would need to adapt to be seen as a role model and a respected leader

-How you would re-build the trust and confidence in you as a leader as well as the company

-How the outcome will create a positive work environment

-The recommended scheme

-How the recommended scheme fits with the future plans for the company