Question: What do they promise to the customers? 2. How do they promote their commitment to providing customer service? 3. Are they clear on what resolution

What do they promise to the customers?

2. How do they promote their commitment to providing customer service?

3. Are they clear on what resolution they will offer if a customer encounters a problem?

4. Does the company have the same reputation that they have- are there any articles written about how they handle service?

5. What types of feedback are customers providing on reviews and social media sites?

6. How are the companies responding to online feedback?

7. Were there any stories that stood out as their service commitment?

Study and write the service promise and reputation of an organization called "Air Canada

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Service Promise to Customers Air Canada being a major airline generally promises its customers a commitment to safety reliability and quality service ... View full answer

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