What do you think is the most important step shown in the model of the effective performance management process? Develop and justify your answer. Your answer must be in a paragraph format, clear and direct, from the text book provide solid evidence to support your answer, and then summarize your results.

Figure 8.1 Model of the Effective Performance Management Process Step 1 Define performance outcomes for company division and department Step 2 Develop employee goals, behavior, and actions to achieve outcomes Step 5 Identify improvements needed Step 6 Provide consequences for performance results Step 3 Provide support and ongoing performance discussions Step 4 Evaluate performance SOURCE: Based on E. Pulakos, R. Mueller-Hanson, R. O'Leary, and M. Meyrowitz, Building a High-Performance Culture: A Fresh Look at Performance Management (Alexandria, VA: SHRM Foundation, 2012), H. Aguinis, "An Expanded View of Performance Management, in J. W. Smith and M. London (eds.), Performance Management (San Francisco: Jossey-Bass, 2009), pp. 1-43, and J. Russell and L. Russell, Talk Me through it: The Next Level of Performance Management," T+D, April 2010, pp. 42-48