Question: What does empathizing with an irate customer mean? Knowing that he / she has problems like everyone else. Putting yourself in the customer's position. Trying

What does empathizing with an irate customer mean?
Knowing that he/she has problems like everyone else.
Putting yourself in the customer's position.
Trying to sound as if you care about the customer's concerns.
What does empathizing with an irate customer mean? Knowing that he/she

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