Question: What does gemba mean? Question content area bottom Part 1 A. The relative significance individuals attach to past, present, or future B. The role a

What does gemba mean? Question content area bottom Part 1 A. The relative significance individuals attach to past, present, or future B. The role a person plays at any one time C. Touchpoints along the customer journey D. Different time management styles varying on a continuum from analytic to spontaneous E. The one true source of information

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The quality of the argumentation

The status rule: We tend to have more confidence in information presented by someone who has a relatively high status and rank in society than by someone who hasnt.

The spatial rule: The closer spatial proximity we have to an event, the more importance we will attach to it.