What does the Shannon$-$Weaver model primarily focus on in business communication?

a$)$ Feedback

b$)$ Noise

c$)$ Encoding

d$)$ Decoding

Effective communication in a business environment should be:

a$)$ Ambiguous and indirect

b$)$ Clear and concise

c$)$ Complex and detailed

d$)$ Lengthy and thorough

Which of these is an example of a psychological barrier to communication?

a$)$ Network issues

b$)$ Prejudices and biases

c$)$ Physical disabilities

d$)$ Ambient noise

The main purpose of downward communication in an organization is to:

a$)$ Collect feedback from employees

b$)$ Provide instructions and information from management to employees

c$)$ Facilitate social interaction among employees

d$)$ Encourage employees to share ideas with management

"Encoding" in the communication process refers to:

a$)$ Receiving the message

b$)$ Converting the message into symbols

c$)$ Transmitting the message

d$)$ Interpreting the message

One key aspect of active listening is:

a$)$ Formulating a response while listening

b$)$ Concentrating on the speaker's next point

c$)$ Maintaining eye contact with the speaker

d$)$ Thinking about a similar experience