Question: What element ( s ) of the interpersonal communication model do you believe are the most important in a customer service environment? Explain. Eorthis week

What element(s) of the interpersonal communication model do you believe are the most important in a customer service environment? Explain.
Eorthis week
Search the Internet to research topics related to verbal communicalion. such as those presented in this chapter. Look for one
br more of the following, prepare to share vour findinas with your peers in this week discussion. Some possible fopics followi
Assertiveness
Communication with customers
Conflict resolution
Customer relationship management
Customer retention
Interpersonal communication
Leaming styles
Nonverbal feedback
Positive image
Questioning
Service recovery strategies
Two-way communication
Verbal feedback
Dr. B
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What element(s) of the interpersonal communication model do you believe are

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