What elements make up the labour relations system?

		the federal government, unions and employers
		unions, the judiciary and labour legislators
		governments, unions and employers
		provincial governments, employers and employees

_____________is a performance appraisal technique in which managers rate critical employee behaviour.

	a.	Graphic Rating Scales
	b.	MBO
	c.	BARS
	d.	Balanced Scorecard

1. What does the bargaining zone refer to?

   		area within which the union and management are willing to agree
   		rooms where the negotiations take place
   		points on which management can agree
   		point at which it costs the union less to agree than to disagree