1. What forces for organization change are reflected at Mitchell Gold + Bob Williams? 

2. Suppose that there was a need to move Kim Clay out of her current job and into a new one. How might this change process be managed most effectively? 

3. In what ways is Mitchell Gold + Bob Williams using organization development? 

Kim Clay has followed an unusual career at the home furnishings company MG+BW Signature Stores which also sells furniture at Pottery Barn, Williams Sonoma, independent retailers. Kim started out in Consumer Inquiry and moved to Customer Care, having responsibility for handling orders and managing business-to-business relations. Now she manages the information technology department?