Question: What happens when a company resolves its customer complaints within the first 2 4 hours? Employee morale is reduced, and turnover costs are increased. About

What happens when a company resolves its customer complaints within the first 24 hours?
Employee morale is reduced, and turnover costs are increased.
About nine percent of customers who have problems are completely satisfied.
More than one-third of all customers whose problems are resolved are completely satisfied.
Customers switch to rival service providers whether or not the problem is resolved.
What happens when a company resolves its customer

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