What indicates success in the communication process? $($L$.$O$.1)$

List the five steps in the communication process. How can noise disrupt the process? $($L$.$O$.1)$

How can a writer make a message audience oriented and develop audience benefits? Provide an original example. $($L$.$O$.2)$

List the three phases of the writing process, and summarize what happens in each phase. Which phase requires the most time? $($L$.$O$.2)$

What seven factors are important in selecting an appropriate channel to deliver a message? What makes one channel richer than another? $($L$.$O$.3)$

How does profiling the audience help a business communicator prepare a message? $($L$.$O$.3)$

List three techniques for developing a warm, friendly, and conversational tone in business messages. $($L$.$O$.4)$

Why is it acceptable to use instant messaging abbreviations $($such as BTW$)$ and happy faces $($emojis$)$ in messages to friends but not in business messages? $($L$.$O$.4)$

Why does positive language usually tell more than negative language? Give an original example. $($L$.$O$.5)$

List five examples of gender$-$biased words and their improved versions. $($L$.$O$.5)$