What is a balanced$$ scorecard?

A$.$

A logical integration of techniques to gather and use information to make planning and control$$ decisions, to motivate employee$$ behavior, and to evaluate performance.

B$.$

A characteristic or attribute that must be achieved in order to drive the organization towards its goals.$$

C$.$

A measurement technique that focuses on prevention of defects and on achievement of customer satisfaction.

D$.$

A performance report that contains measures of all the key financial and nonfinancial variables that are important for a company to prosper.

Part $2$

Why are more companies using a balanced$$ scorecard?

A$.$

Companies find that it facilitates forecasting and budgeting and communicates results of actions across the organization.

B$.$

Companies find that it is a useful tool to help managers focus on the multidimensional factors that make an organization successful.

C$.$

Companies find that it compares profit to investment using measures such as return on investment or residual income.

D$.$

Companies find that it builds on the assumption that an organization minimizes the cost of quality when it achieves high quality levels.