Question: What is a key difference between a step - review process of dealing with employee complaints in nonunionized workplaces versus a grievance procedure in a

What is a key difference between a step-review process of dealing with employee complaints in nonunionized workplaces versus a grievance procedure in a collective bargaining agreement?
a. Step-reviews do not provide for a neutral third party as a judge of last resort.
b. A grievance procedure generally allows for a legal strike by employees.
c. A step-review process allows for better outcomes for both sides.
d. Step-reviews lead to less workplace conflict.

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