What is a process? Provide several examples. State several key process-focused practices for quality management. Define process management and its three key activities. Why is process management important to any business? Why is it important that processes be repeatable and measurable? Explain the differences between value-creation and support processes. Provide some examples of each. Describe some organizations that use projects as their primary value-creation processes. What is process mapping? Why is it important in process design? List important questions that should be asked when analyzing process maps to create a more effective design. Explain the differences between designing processes for manufactured goods and services. How should the design of service processes be approached? Why is agility important for processes in today's business environment? Why do people make inadvertent mistakes? How does poka-yoke help prevent such mistakes