1. What is a strategy? What does a good strategy provide for an organization?
2. Why is strategic planning important for all organizations?
3. Summarize the key practices for a strategic focus on performance excellence.
4. Explain the elements of a typical strategic planning process.
5. Define mission, vision, and guiding principles. What is the purpose of each?
6. What factors are examined in an environmental assessment?
7. What are strategic challenges? Why is it important to understand them in strategic planning?
8. Explain the difference between strategies, strategic objectives, and action plans.
9. What is strategy deployment? How does it differ from strategy development?
10. Explain the concept of hoshin kanri and provide a simplified description of this process.
11. How does catchball play an important role in policy deployment?
12. Why is it important to address human resource plans in strategic planning?
13. List and explain the seven management and planning tools.
14. Describe the key contextual factors that affect organizational structure. What implications do they have for quality?
15. Describe the types of organizational structure commonly used. What are the advantages or disadvantages of each?