Question: What is a true omnichannel capability? The ability to interact with customers through multiple communication channels Having separate teams manage different customer touchpoints Seamlessly integrated

What is a true omnichannel capability?
The ability to interact with customers through multiple communication channels
Having separate teams manage different customer touchpoints
Seamlessly integrated experiences where customer history and context carry over between channels
Focusing primarily on digital channels for customer interaction
What is a true omnichannel capability? The

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