• What is a working mission statement?

  • A draft of a companys mission statement that is built from the input of both employees and management
  • A concise statement that helps focus employees on the companys ultimate objective and map out the road to success
  • A chart that provides a hierarchical structure of organizational roles and responsibilities
  • An often long and flowery description of the companys objectives published for the public to read

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  How long should a working mission statement be?

  • One paragraph
  • As long as it needs to be to convey the companys values
  • One sentence
  • One page
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  What question does the working mission statement aim to answer for employees in a business?

  • When are your projects due?
  • How well do you do your job?
  • Who is your boss?
  • What do you do?
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  Which of the following is an element needed when building a working mission statement?

  • Who is in charge of different responsibilities in the company
  • Who your biggest investors and supporters are
  • The core ideas that sum up your job activities
  • The key constraints that limit the way you work
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  What is an operating charter?

  • A legal form that must be filed with the state to register a business
  • An often long and flowery description of the companys objectives published for the public to read
  • A document that defines interactions and authority across and between groups in an organization or department
  • A single sentence that helps focus employees on the companys ultimate objective and map out the road to success
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  Operating charters are created at which level of an organization?

  • The organization as a whole has one operating charter.
  • The management team typically has an operating charter for the executive officers to follow.
  • Each person within an organization creates their own operating charter.
  • Each department can create its own operating charter.
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  The combined working mission and operating charter fulfills what purposes? (Select all that apply.)

  • Provide a detailed plan for accomplishing business objectives
  • Shape customer perception of the companys values and brands
  • Define expectations for business goals
  • Focus everyones time, energy, and resources on single-mindedly improving the business
  • Set parameters and define authority for individuals
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  Edward Deming wrote that 94% of problems in most corporations are due to inadequate _________.

  • Human resources
  • Systems
  • Management
  • Branding
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  Which of the following are included in an operating charter? (Select all that apply.)

  • Primary objectives
  • Quantifiable measures of success
  • Marketing strategies
  • Scope of work
  • Company values
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  How is an operating charter different from a business plan?

  • An operating charter is much longer and more detailed, whereas a business plan should be no more than one page.
  • An operating charter is typically classified, whereas a business plan is kept in plain sight for all employees to refer to.
  • An operating charter is created internally, whereas a business plan is dictated by investors and the board of directors.
  • An operating charter shows the big picture of what you want to accomplish, whereas the business plan is more detailed.