Question: What is evaluated by measuring changes in profits, customer satisfaction, and operating costs? a. the extent to which changes in behaviour on the job have

What is evaluated by measuring changes in profits, customer satisfaction, and operating costs?

a. the extent to which changes in behaviour on the job have impacted the bottom line
b. whether employees enjoyed the learning experience
c. if the employees have successfully learned new KSAs
d. whether employees have transferred new skills to the job

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