Question: What is lean manufacturing and how does it relate to just-in-time (JIT), total quality management (TQM), total preventative maintenance (TPM), and human resource management (HRM)?

  • What is lean manufacturing and how does it relate to just-in-time (JIT), total quality management (TQM), total preventative maintenance (TPM), and human resource management (HRM)?
  • What are the 3Cs of managing relationships with customers and suppliers? What makes this model important to customer service?

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