Question: What is logistics and how does it provide time and place utility? What is segmenting customers and why is it perhaps the most important activity

What is logistics and how does it provide time and place utility? What is segmenting customers and why is it perhaps the most important activity in CRM? What do firms typically do with the segments of customers? Why is demand management important for effective supply chain management? Describe the five dimensions of service quality for a dentists office, how performance in these dimensions might be measured, and how recoveries might be handled for failures in each of the service quality

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