Question: What is meant by this statement: Customers may value (or weight) the different aspects of customer service (quality, cost, and delivery) differently. Why would it

  • What is meant by this statement: Customers may value (or weight) the different aspects of customer service (quality, cost, and delivery) differently.
  • Why would it be important for the receiving department to know the manufacturing strategy?
  • Sometimes forecasts are generated for products, regardless of customers. Other times, forecasts are generated for individual customers. As a production manager, when would you choose one approach over the other?

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