Question: What is occurring when a customer s bag has been incorrectly tagged at the bag drop? What is occurring when a customer s bag has

What is occurring when a customers bag has been incorrectly tagged at the bag drop?
What is occurring when a customers bag has been incorrectly tagged at the bag drop?
A failure to follow proper policies
A non-interactive moment of truth opportunity occurs
An interactive moment of truth opportunity occurs
A miscommunication between staff members

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