What is Operations Management in simple terms? (1 mark)

a) A service that helps manage operations

b) Process that creates goods and service

c) Goods meant to be created on an assembly line

d) The process of dealing with the supply chain

Question 2:

What is a process? (1 mark)

a) Anactorworkforsomeone

b) A tangible item that is created through a process

c) Sequence of activities which uses resources and achieves desired result

d) Process that creates goods and services

Question 3:

What is Efficiency? (1 mark)

a) Amount of resource to produce one unit of output

b) Production of resources that are done at a minimal pace

c) Achievingqualityandtimelinesswithproduction

d) Timely focus on various tasks in an optimal manner

Question 4:

What is not an example of non-value-added activity? (1 mark)

a) Defects

b) Over-production

c) Waiting

d) Non-utilized Resources/Talent e) None of the above

Question 5:

What is the value chain? (1 mark)

a) When value is added to product/service

b) When value is added as goods progress through the chain

c) When value is added to make sure production is efficient

d) When value is added as a way to improve effectiveness

Question 6:

What are the three different types of processes? Write them down: (3 marks) 1.

2.

3.

Question 7:

Which functional area in business deals with accounts receivable? Write it down (1 mark)

Question 8:

Using Michael Porters competitive advantage table, what section would a Nintendo Switch fall under? (1 mark)

a) Costleadership

b) Differentiation

c) CostFocus

d) Differentiation Focus

Question 9:

Which option is an example of a Blue Ocean strategy? (1 mark)

a) Starbucks

b) Netflix

c) Tesla

d) Nintendo

e) All of the above

Question 10:

Which option is not a part of the key purchasing criteria? (1 mark)

a) Price

b) Variety c) Produce d) Quality

Question 11:

Which dimension of product quality fits: quality doesnt vary? (1 mark)

a) Performance

b) Reliability

c) Perceivedquality d) Consistency

Question 12:

When looking at the decision area of an operation, what does scheduling fall under? (1 mark)

a) Cost,structure,andflexibility b) Flexibility and efficiency

c) Costsandvisibility

d) Costs and storage

Question 13:

Using this table find the coordinates for the center of gravity (4 marks)

Destination

x

y

Weekly Quantity

D1

6

3

800

D2

7

8

200

D3

5

4

500

D4

10

9

700

28

24

2,200