Question: What is the correct answer? An organization measures the performance of its service desk staff by the number of incidents they resolve, and the average

What is the correct answer? An organization measures the performance of its service desk staff by the number of incidents they resolve, and the average time taken to resolve incidents. Which is the BEST additional measurement for the service desk staff? A. The average number of hours worked per month by each member of staff B. The average time taken for the IT organization to detect that an incident has occurred C. The quality of incident records completed by each member of staff D. The percentage of users who complete satisfaction surveys issued by the service desk

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