What is the current process capacity and what is the bottleneck? What is the process capacity of the optimized process? Bottlenecks?

Consider the following process of a doctor examination in a radiological clinic. There are currently three nurses and two physicians. The number on the right of each task is customers per hour, the number on the bottom is the time for each customer in minutes. The task are: 1. Retrieve medical history of patient 2. Take blood sample and temperature 3. Radiology exam 4. Lab work on blood sample 5. Consultation on results What is the current process capacity and what is the bottleneck? Draw an improved process flow. You can lay off or hire nurses and doctors. However, doctor tasks must be performed by doctor. Judge on your own how you would sequence the tasks and rearrange them to achieve the most economical solution (take into account the salary of nurse and doctor; introduce self-service?). What is the process capacity of the optimized process? Bottlenecks? 5 5 10 6 3 6 20 18 10 12 Nurse Nurse Physician Nurse Physician