Question: What is the difference between internal and external failure costs with respect to Quality? Internal costs are incurred before delivery; external costs are incurred after
What is the difference between internal and external failure costs with respect to Quality?
Internal costs are incurred before delivery; external costs are incurred after delivery.
Internal costs are incurred by fulltime employees, external costs are incurred by suppliers.
Internal costs are from defects inside a product; external costs are from surface defects.
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