1. What is the difference between unity of command and unity of direction?
2. What is the relationship between the chain of command and the span of management (span of control)?
3. What do the terms differentiation and integration mean?
4. What is the difference between responsibility and authority?
5. Can a coach delegate accountability to a player?
6. How does the scope of authority change in an organization, and what is the flow of responsibility, authority, and accountability?
7. What is the difference a general staff person and a specialist staff person?
8. What does an organization chart show? What doesn't it show?
9. What is the difference between product and customer departmentalization?
10. What is a job design, and why is it necessary?
11. What is the difference between an integrated and a self-managed work team?
12. What is the importance of employee growth-need strength to the job characteristics model?
13. Why is it importance to update priorities on a to do list?
14. What is the first and most important question you ask to determine what and what not to delegate?
15. Explain why each of the four steps of delegating is necessary?
16. Why has there been a trend toward more team, network, virtual and learning organizations? Is this a fad, or will it last?
17. Matrix structures violate the unity of command principle. Should companies not use the matrix structure?