Question: What is the first thing a salesperson should do while dealing with a customer's complaint? Multiple Choice offer a satisfactory solution represent the customer's position

What is the first thing a salesperson should do while dealing with a customer's complaint?
Multiple Choice
offer a satisfactory solution
represent the customer's position to the selling firm's personnel
encourage the customer to tell his or her whole story
determine whether the buying or the selling firm is at fault
emphasize that another member of the selling firm is at fault

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