Question: what is the first thing an employee should do when dealing with a disappointed customer (service recover)? Select one: a. Follow-up with the customer to

what is the first thing an employee should do when dealing with a disappointed customer (service recover)?

Select one:

a. Follow-up with the customer to assure them the issue they raised has been fixed.

b. Listen, care, and provide an empathetic ear.

c. Offer to comp (provide for free) the customers entire meal.

d. Solve the problem and reassure the customer they're in good hands.

Clear my choice

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