What is the flow unit in this process? (One or two words only- no long answers needed) (5 points)

Identify the critical path in this process. Based on what criteria did you conclude on that path being the critical path? (5 points)

Based on the average durations provided for each step in the picture above, what is the flow time of this process (which means: how long it takes from start to the end point for each order in average)? (5 points)

In average 6 orders arrive each hour at this center. Considering the process overall flow time which you calculated in question 2, what is the average number of orders awaiting processing at this fulfillment center? (5 points)

The unit load for each resource pool is provided in the table below in terms of minutes per order. Use the table below and fill in the blank cells, which means to calculate the hourly effective capacity of the 3 resource pools in this process (dont forget to convert the units to match the others in your formula) (9 points)

Resource Pool

Unit Load

(minutes per order)

Number of Units in

the Resource Pool

Effective Capacity of a Resource Pool

(orders per hour)

Warehouse

24

2

Fulfillment Center

20

2

Print Shop

15

1

Hint: Unit load is the required time to handle one flow unit by one resource unit). The unit load refers to the total time spent by that resource on each flow unit, and the value in the table below is the summation of durations for all the steps each resource pool takes care of (For example, you can assume that the Warehouse staff have to spend a total of 24 minutes per order.

Based on the values you calculated above, what is the effective capacity of this process (how many orders per hour can this center fulfill in average)? (5 points)

Considering the inflow and outflow rates, is there an external bottleneck or an internal one to this process? (5 points)

Hoping to serve more customers within the same amount of time (which means increasing the hourly effective capacity), this center is considering the option of adding 1 more staff in the warehouse. Will this change make a positive impact on the throughput? If yes, what will be the new overall capacity of the process? If not, why?

and adds to the fulfillment center, at which point one of the 2 fulfillment center staff takes care of the following three tasks: 1) Looks for the right shipping label for that particular order, 2) Looks the right box or envelop that best matches the items for packaging, 3) Takes care of the packaging and sticks the shipping label to it, and finally in the last step s/he drops the parcel in a container which later is taken care of and is shipped for distribution to the customer. This process is shown in the following process flowchart: I Fulfillment Center Process Warehouse (2 staff) Furthe order Send the Tacard cart to the shipment center toutes 15 minutes Find the right Start: Online order is received Issue an electronic order fulfillment request 3 minutes Fulfillment Center (2 staff) Find the right packaging option and wrap the order times End Drop the parce in ready for shipping containes shipping label shipping label printre 2 minutes Print Shop (I staff) Print shipment label 10 minutes Send the late to the fulfillment Ent 1. What is the flow unit in this process? (One or two words only- no long answers needed) (5 points) 2. Identify the critical path in this process. Based on what criteria did you conclude on that path being the critical O BI 10 and adds to the fulfillment center, at which point one of the 2 fulfillment center staff takes care of the following three tasks: 1) Looks for the right shipping label for that particular order, 2) Looks the right box or envelop that best matches the items for packaging, 3) Takes care of the packaging and sticks the shipping label to it, and finally in the last step s/he drops the parcel in a container which later is taken care of and is shipped for distribution to the customer. This process is shown in the following process flowchart: I Fulfillment Center Process Warehouse (2 staff) Furthe order Send the Tacard cart to the shipment center toutes 15 minutes Find the right Start: Online order is received Issue an electronic order fulfillment request 3 minutes Fulfillment Center (2 staff) Find the right packaging option and wrap the order times End Drop the parce in ready for shipping containes shipping label shipping label printre 2 minutes Print Shop (I staff) Print shipment label 10 minutes Send the late to the fulfillment Ent 1. What is the flow unit in this process? (One or two words only- no long answers needed) (5 points) 2. Identify the critical path in this process. Based on what criteria did you conclude on that path being the critical O BI 10