Question: What is the main difference between total quality management ( TQM ) and continuous improvement ( CI ) ? ( a ) TQM focuses on
a TQM focuses on specific tools and techniques, while CI is a broader philosophy.
b CI emphasizes small, incremental improvements, while TQM aims for major breakthroughs.
c TQM is only applicable to manufacturing, while CI can be used in any organization.
d There is no significant difference between the two concepts.
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