Question: What is the problem associated with service quality standards such as be nice or do what the customers want? Multiple Choice They create

What is the problem associated with service quality standards such as "be nice" or "do what the customers want"?
Multiple Choice
They create a delivery gap.
They do not allow for the voice-of-customer process.
They create low expectations.
Most employees are unwilling to do what customers want.
They are not specific.
What is the problem associated with service quality standards such as

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