Question: What is the problem essociated with service qually standards such ma be nice or do what the customerMultiple Choicet?????? They create low expectations. They do

What is the problem essociated with service qually standards such ma "be nice" or "do what the customerMultiple Choicet?????? They create low expectations. They do not allow for the voice-of-customer process. Most employees are unwilling to do what customers want.

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