Question: What is the relationship between reliability and service quality? Prompts Reliability involves consistency of performance and dependability. Reliability refers to the physical evidence of the

What is the relationship between reliability and service quality? Prompts Reliability involves consistency of performance and dependability. Reliability refers to the physical evidence of the service. Reliability means possession of the required skills and knowledge to perform the service. Reliability concerns the willingness or readiness of employees to provide service. Additional content

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