Question: What is the underlying problem in this case from Edward Lamperts perspective? (2marks) What are the key causes of Sears decline? (1.5 marks) To what

  1. What is the underlying problem in this case from Edward Lamperts perspective? (2marks)
  2. What are the key causes of Sears decline? (1.5 marks)
  3. To what extent did sears use a total Quality Management perspective in running the business? (1.5 marks)

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