What is total quality management $($TQM$)?$

ANSWER

A management philosophy that focuses on satisfying customers through empowering employees to be an active part of continuous quality improvement

A business orientation that looks at financial profits, the community in which the organization operates, and creating sustainable business practices

The direct financial impact of a firm's expenditure of a resource, such as time or money

A marketing strategy that supports environmental stewardship, thus creating a differential benefit in the minds of consumers