Question: What issue would be addressed with data on occupant requirements? Adequacy of soft services. Adequacy of hard services. Adequacy of customer service processes for the

What issue would be addressed with data on occupant requirements? Adequacy of soft services. Adequacy of hard services. Adequacy of customer service processes for the Balanced Scorecard (BSC). Adequacy of facility management (FM) staff empowerment or employee/contractor involvement

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