What job information would you collect when conducting a job analysis for call centre employees at Service Ontario?
2. What could be some potential problems when developing written job descriptions for call centre employees?
3. How could ServiceOntario ensure that call centre employees’ jobs are designed according to the job characteristics model?
4. Would work in teams be effective for call centre employees at ServiceOntario?Why or why not?
5. Could call centre employees to work from home? What potential problems could this cause to the design of their work?

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Answer 1 Ans Training and Experience Secondary school confirmation or proportionate Capable insignif... View the full answer