What measures can organizations implement to empower frontline employees, customer-facing staff, and other non-managerial roles with decision-making
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What measures can organizations implement to empower frontline employees, customer-facing staff, and other non-managerial roles with decision-making authority, discretion, and accountability to enhance service quality, customer satisfaction, and operational effectiveness?
Related Book For
Modern Management Concepts And Skills
ISBN: 9781292265193
15th global Edition
Authors: Samuel Certo, S Certo
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