What principle of risk communication does this message get wrong?

"Don$$t worry. Getting upset doesn$$t help anything. Just carry on as usual while we get this figured out."

Select one:

a$.$

It minimizes people$$s feelings of distress rather than empathizing with them.

b$.$

It is overly complicated and gives more detail than distressed people can take in$.$

c$.$

It allows social media and other informal communication to define the narrative.

d$.$

It does not express the personal emotions of the speaker.