Question: What role does CRM play in ascertaining customer needs? Question 1 6 Answer a . It reduces production costs. b . It develops financial strategies

What role does CRM play in ascertaining customer needs?
Question 16Answer
a.
It reduces production costs.
b.
It develops financial strategies and investment plans.
c.
It tracks customers' purchase history, habits, preferences, and web/email interactions to gain insights for developing targeted marketing strategies.
d.
It analyzes competitors' marketing strategies.
e.
It expands the organizational structure and management hierarchy.

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