Question: What role does technology play in CRM within the context of strategic cost management? Question 1 options: Technology is only used for product innovation, not

What role does technology play in CRM within the context of strategic cost management? Question 1 options: Technology is only used for product innovation, not CRM It decreases the efficiency of CRM systems It enables the analysis of large datasets for better customer understanding and service customization It solely focuses on reducing communication costs with customers None of the above

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