Question: What servant leadership principles or values are either explicitly or implicitly apparent in the vision and mission statements of the company Zappos? Please explain in
What servant leadership principles or values are either explicitly or implicitly apparent in the vision and mission statements of the company Zappos?
Please explain in at least 200 words.
Please don't hand write.
Thank you.
Zappos: Vision Statement: We aim to inspire the world by showing it's possible to simultaneously deliver happiness to customers, as well as employees, vendors, shareholders and the community, in a long-term, sustainable way. This vision led Zappos to deliver happiness through the four C's: Commerce, Customer Service, Company Culture, Community.
Mission Statement: Zappos' mission statement is to provide the best customer service possible. Deliver WOW through service. In this statement, Zappos emphasizes how important the level of the service the company provides is to its overall brand.
Step by Step Solution
There are 3 Steps involved in it
Get step-by-step solutions from verified subject matter experts
