What should Kelly do$?$ Should she call CLAIR, or discuss this further with Mr$.$ Higashi? What is this dispute about for Kelly? For Mr$.$ Higashi? In these types of conflicts is a compromise possible? What are the tangible factors in this situation? What are the intangible factors in the negotiation? Is saving face more important to Kelly or Mr$.$ Higashi? Why? Which are more important, the tangible or intangible factors? Is this true for both Kelly and Mr$.$ Higashi?