What should managers do to improve communication effectiveness in the organization? a. Concentrate solely on the words of the speaker. b. Limit questions about a topic. c. Have firm opinions about the topic being discussed. d. Eliminate the grapevine. e. Encourage a two-way communication process. Lionel has had difficulty establishing credibility in his investigative role at Crane Cyber Security. His background is in finance, so the engineers at the firm do not perceive him to have enough knowledge about the technological systems needed to investigate malware protection issues. Which type of barrier to communication is Lionel's lack of credibility? a. Semantic b. Individual c. Perception d. Status e. Organizational olani knows that employees talk about work even when they are not working. Every quarter, Polani arranges an off-site event for her employees. They relax, socialize, talk about what happening around town, and even work on occasion. What is Polani hoping to promote by including employees in social gatherings? a. Promoting a strong sense of culture b. Keeping in touch with what is going on in her department c. Making the grapevine an asset d. Eliminating inconsistent signals e. Elimination of the grapevine