What specific decisions did you make ahead of time to deliver a message using the assertive delivery
Question:
What changes did you make to deliver a message using the nonassertive delivery style?
What changes did you make to deliver a message using the aggressive delivery style?
What is the role of power in the selected situation? How would your decisions for your use of these speaking styles change if the level of power you had was different? How would the outcomes have differed with each of the delivery styles?
Think about your communication goals, your use of power (if any), your relationship (if any), your word choices and language adaptations, and the vocal delivery elements for each.
Situation: You are eating dinner in a restaurant and decide you want a refill of your beverage, as you are almost finished drinking it. You still have some of your meal left to eat. The server has not checked in with you. You get up to use the restroom and came back to find the server clearing your glass and plate.
For the selected situation, think about three communication goals with the following speaking styles:
- A message using the assertive speaking style
- A message using the non-assertive/submissive speaking style
- A message using the aggressive speaking style
Organizational Behaviour Concepts Controversies Applications
ISBN: 978-0132310314
6th Canadian Edition
Authors: Nancy Langton, Stephen P. Robbins, Timothy A. Judge, Katherine Breward