What system includes the practices and tools that are used to analyze and manage customer interactions throughout their life cycle. Meter Data Management Supply Chain Management Customer Relationship Management Enterprise Resource Planning The CIO who acts as the ambassador of the mature business processes, the money-makers of the business, with the IT domain is categorized as which type of CIO? Innovator Strategist Technologist Enabler As-a-service is a trend that shifts ownership of physical goods to an experience that is customizable, enjoyable and a sharable service. an introvert personality to an extrovert personality. o blue ocean to red ocean mentality. vertical to horizontal management practices. one of the most popular ways to implement Agile. It is an iterative software model that follows a set of roles, responsibilities, and meetings that never change. Sprints, usually lasting one to two weeks, allow the team to deliver software on a regular basis. Invisible network O Scrum O DevOps Entrepreneurial IT