Question: What techrique do companies use when they listen to ( and monitor ) customers on their social tie favorableness or unfavorableness of what customers are

What techrique do companies use when they listen to (and monitor) customers on their social tie favorableness or unfavorableness of what customers are saying?
Muliple Choice
sentiment analysis.
word analysis.
experience analysis.
postPurchase analysis
Engagement Analysis
What techrique do companies use when they listen to (and monitor)

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